Shipping & Delivery Policy
Effective Date: 1/4/2025
This Shipping & Delivery Policy outlines how and when orders placed on our website, operated by AB Industries Inc, are processed, shipped, and delivered to customers across India.
Company Information
Nias Jewels – A Brand by AB Industries Inc
📞 WhatsApp: +91 92203 40809
📧 Email: team@niasjewels.co
1. Serviceable Locations
We currently ship worldwide to all major pin codes via our trusted delivery partners like DHL and FEDEX.
2. Shipping Charges
Mentioned at the time of checkout.
3. Order Processing Time
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Orders are typically processed and dispatched within 1–3 business days from the date of order confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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You will receive email and/or WhatsApp/SMS updates once your order is confirmed and shipped.
4. Delivery Timelines
Estimated delivery times:
| Location Type | Delivery Time (Business Days) |
|---|---|
| East, South & Central | 3–5 days |
| West, North & Central | 4–7 days |
| Remote Locations | 6–9 days |
Note: Timelines are indicative and may vary due to external factors such as weather, strikes, logistics delays, or high-demand periods.
6. Tracking Your Order
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A tracking link will be shared via email and/or SMS/WhatsApp once your order is shipped.
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You can use this link to track your package in real-time.
7. Undelivered Orders & Re-attempts
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Our courier partners will typically attempt delivery up to three times.
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If the package is undelivered due to incorrect address, unavailability, or other issues, it may be returned to us.
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We will contact you to reattempt delivery or issue a refund, as applicable. Additional charges may apply for re-shipping.
8. Package Inspection & Tampering
If your package is damaged or tampered with, please:
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Do not accept the delivery.
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Take photos/videos of the package.
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Contact us immediately at team@niasjewels.co or Whatsapp +91 92203 40809 within 24 hours of delivery attempt.
We will investigate and issue a replacement or refund as appropriate.
9. Delays & Exceptions
While we strive to ensure timely deliveries, delays may occasionally occur due to:
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Natural calamities
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Public holidays or strikes
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Remote or difficult-to-reach areas
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Unforeseen operational issues with logistics partners
We appreciate your understanding and assure you that we’ll do our best to resolve any issues promptly.
10. Contact Us
For any questions related to your order or shipping:
📧 Email: team@niasjewels.co
📞 Call/WhatsApp: +91 92203 40809
